Refund Policy
Refunds
Our 60-Day Trial Promise
We're confident you'll love your Ape Born stimulator. That's why we offer a 60-day trial period. If you don't like it, we'll either exchange it for another product or give you your full refund, your choice.
Depending on the product, you have 60 days from the date you receive your order to let us know what you don't like, and we'll give you a full refund or a replacement.
Non-returnable items:
- Digital products
Partial refunds:
- Any item returned after 60 days from delivery date
Late or missing refunds
Keep in mind that refunds usually take 3-5 business days to process. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at:
info@apebornfitness.com, or call us at US +1 (307) 337-9042 or Canada +1 (236) 304-8132. Phone hours (EST): Mon–Fri, 7:00 AM – 10:00 AM and 12:00 PM – 4:00 PM.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@apebornfitness.com (within 60 days of receiving it) and we will send a replacement free of charge. If you wish to send the product back (optional) we will reimburse you for all shipping costs.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are reimbursed through store credit, once we receive the item we will reimburse you for all shipping costs.
Depending on where you live, the time it may take for your exchanged product or refund to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.